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Terms of Service

Effective date: [EFFECTIVE_DATE] · Last updated: 2026-06-11

These Terms of Service (the "Terms" or "Agreement") set out the terms on which [ENTITY] ("AskRoby", "we", "us" or "our") makes available the AskRoby service at www.askroby.io — an AI-powered memory that stores documents and content you provide and lets you ask questions about them ("Services") — to you ("Customer" or "you"). By creating an account, accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

We may revise these Terms from time to time. If we make material changes we will notify you and update the "Last updated" date above. Continuing to use the Services after a change means you accept the revised Terms.

If you are a business / company customer, or you use the Services to process the personal data of your own end-users, you must also accept our Data Processing Agreement ("DPA"), which forms part of this Agreement. Personal data you provide is handled under our Privacy Policy.

1. Definitions

  • "Account" — the account you create to access the Services.
  • "Content" — files, documents, text, images and other material you upload to or generate within the Services, and the AI outputs produced from them.
  • "Subscription" — a paid plan, if any, billed via our payments provider.

2. The Services

AskRoby lets you upload documents and content, which we store and index so that you can ask questions and receive AI-generated answers based on that content. To provide answers and search, your Content is processed by us and by our sub-processors, including third-party AI model and embedding providers (see the Privacy Policy and DPA for the current list).

We may set reasonable usage limits (for example on file count, file size, storage, or request volume) and may change or discontinue features where we have a valid reason to do so. We grant you a personal, non-transferable, revocable right to use the Services for the duration of your Agreement.

3. Your Account

You must provide accurate registration information and keep your password confidential. You are responsible for all activity under your Account. Notify us promptly at [SUPPORT_EMAIL] if you suspect unauthorized access. You must be at least 13 years old (or the minimum age of digital consent in your country) to use the Services.

4. Your Content and Responsibility for Data

You retain all rights in your Content. You grant us a limited licence to host, store, process, transmit and display your Content solely to operate and provide the Services to you (including sending it to AI sub-processors to generate answers).

You are solely responsible for your Content and warrant that you have the rights and any necessary consents to upload and process it through the Services, and that doing so does not violate any law or third-party right. While we take reasonable measures to protect your Content, you acknowledge that:

  • we cannot guarantee Content will never be lost, deleted or corrupted; and
  • you are responsible for keeping your own backups of important Content.

5. Acceptable Use

You agree not to use the Services to upload, store or process any Content, or to act in any way, that:

  1. is unlawful, defamatory, obscene, or infringes intellectual property or privacy rights;
  2. contains malware, or attempts to probe, scan, or breach the security of the Services or any related system;
  3. attempts to reverse engineer, decompile or disassemble the Services, except to the extent permitted by law;
  4. interferes with or overloads the Services (spam, flooding, excessive resource use); or
  5. abuses free or trial allowances, including creating multiple accounts to evade limits.

We may investigate suspected violations and suspend or terminate Accounts that breach these Terms or expose us to liability. Content that appears to involve child exploitation will be reported to the competent authorities and the Account permanently banned.

6. AI Outputs — No Reliance

The Services use artificial intelligence. AI answers may be inaccurate, incomplete or out of date, and may not reflect the full content of your documents. AI outputs are provided for convenience only and are not professional (legal, financial, medical or other) advice. You are responsible for verifying any answer before relying on it.

7. Intellectual Property

All rights in the Services (excluding your Content) are and remain owned by AskRoby or its licensors. Except as expressly permitted, you may not copy, modify, distribute, sell or create derivative works from the Services. "AskRoby" and our logos are our trademarks; you may not use them without our prior written consent.

8. Fees, Plans and Payment

Paid plans, if any, are billed in advance via our payments provider on a recurring basis as described at checkout, and are exclusive of applicable taxes (e.g. VAT/IVA), which you are responsible for. You authorize recurring charges until you cancel. You may cancel at any time from your Account or by emailing [SUPPORT_EMAIL]; cancellation stops future renewals and you retain access until the end of the paid period. Statutory withdrawal/refund rights for consumers (where applicable) are unaffected.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, error-free, or that AI outputs will be accurate. Nothing in these Terms excludes liability that cannot be excluded by law.

10. Limitation of Liability

To the maximum extent permitted by law, AskRoby will not be liable for any indirect, incidental, special or consequential loss, or loss of profits, revenue, data, goodwill or anticipated savings. Our total aggregate liability arising out of or relating to the Services and this Agreement is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) [LIABILITY_CAP]. These limits do not apply to liability that cannot be limited by law (e.g. death or personal injury caused by negligence, or fraud).

11. Indemnity (Business Customers)

If you are a business customer, you agree to defend, indemnify and hold harmless AskRoby and its affiliates, officers, employees and agents from any claims, damages and reasonable costs arising out of your Content, your use of the Services, or your breach of this Agreement.

12. Termination

You may stop using and close your Account at any time. We may suspend or terminate your access if you breach these Terms or where required by law. On termination we will delete or return your Content as described in the Privacy Policy and DPA, except where retention is required by law.

13. Changes, Notices and Miscellaneous

We may give notices via the Services or by email. Our failure to enforce a right is not a waiver. If any provision is unenforceable, the rest remains in effect. You may not assign this Agreement without our consent. These Terms, together with the Privacy Policy and (where applicable) the DPA, are the entire agreement between us regarding the Services.

14. Governing Law

This Agreement is governed by the laws of [JURISDICTION], without regard to conflict-of-law rules, and the courts of [JURISDICTION] will have jurisdiction, without prejudice to mandatory consumer-protection rights you may have in your country of residence.

15. Contact

Questions about these Terms: [LEGAL_EMAIL]. Abuse reports: [ABUSE_EMAIL]. Support: [SUPPORT_EMAIL].

[ENTITY], [ADDRESS]. [COMPANY_NUMBER].